How to Choose an HVAC Contractor in Hattiesburg

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Picking an HVAC contractor is an important decision that you shouldn’t decide upon without doing some homework to make sure you’re making the best choice.

First, find a contractor who will ask you about your wants and needs and actually listen to you. With that noted, they should be able to present up to four options from which you can select.

When they schedule your installation, is it when you wish to have it done, or when they can squeeze you in? Will your contractor pull a permit on every job? Doing so will ensure it meets all of your local codes.

HVAC system installation is not a DIY job and a successful installation requires a contractor that is skilled in a variety of areas, from load calculation to piping and a lot of steps in-between. You could get the top-of-the-line system, but if it’s installed incorrectly you may not get the best performance.

Here are a couple other questions to help you make the best choice while researching your HVAC contractor.

Are they NATE-certified?

NATE (North American Technician Excellence) is the largest non-profit certification organization for HVAC technicians. Certified technicians have demonstrated their knowledge in the HVAC industry by passing real-world and throrough tests created by a committee of industry experts. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will provide you peace-of-mind knowing your contractor has undergone in-depth professional training.

Do they have references or referrals?

A professional HVAC company ought to be able to provide you with a list of recent customers that you can chat with and verify the quality of their company’s work. Talk to their list of references and ask about their project and if they’d recommend their work.

There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to read the consumer ratings of an HVAC contractor and you’ll view any customer complaints against a company. The ACCA is a non-profit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be dedicated to their trade and will be able to give referrals for previous work.

Another route is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are usually the most beneficial recommendations because they are coming from people you know. You’ll find out who to talk to and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors count on on positive word-of-mouth, so if someone you trust stands by them it’s likely they’ll do good work for you too.

Are they properly licensed and insured?

Not all states require licensure for heating and cooling contractors, but almost all of them do. It’s easy to search online to see if your state requires a license so you know whether or not to ask for one when gathering quotes from a contractor. The reason many states require licenses is simply to guard you from using a company that uses less than qualified workers.

If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably best to look elsewhere to help circumvent any potential problems.

When is the best time to ask these questions?

The best time to ask questions and choose an HVAC contractor is right now, before something occurs with your system. Get your furnace inspected while it’s running properly and set up your routine maintenance.

Your family’s health, comfort and safety is our business at Oak Grove Heating & Air Conditioning in Hattiesburg. Our HVAC pros would be happy to answer any and all of your questions. Call us at 601-292-9763. We look forward to becoming your partner in keeping your system running safely and efficiently.

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